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A woman receives information from CAMH staff.

Patient and Family Feedback

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Feedback about your or your loved one’s care and safety at our hospital is important to us. 

At CAMH, a client’s right to share their feedback is protected under the CAMH Bill of Patient Rights.

We are committed to fostering an environment that promotes open and honest communication as a critical component of building trusting relationships between patients and health care providers.  

Addressing Your Questions or Concerns 

We suggest bringing any questions or concerns you may have to the attention of your care team first. If you’ve raised your questions or concerns to your health care team and they are unable to help directly, our Patient and Family Experience Office can help. 

The Patient and Family Experience Office can assist when you or your family member: 

  • Needs further information or did not feel satisfied after initially expressing concerns to your health care team  
  • Has a compliment for staff or would like to thank someone who helped you 
  • Has a concern or feedback about any aspect of your experience at CAMH 
  • Has a suggestion regarding how we may improve upon the services provided at CAMH 
  • Would like to share ideas or suggestions 

How to share your feedback

Please share your feedback with the Patient and Family Experience Office via: 

Telephone: (416) 535-8501 ext. 32028 

Email: pfe@camh.ca 

Mailing Address: CAMH Patient and Family Experience Office, Bell Gateway Building, 100 Stokes Street, Toronto, Ontario M6J 1H4 

Location: CAMH Queen Street site - Bell Gateway Building, 100 Stokes Street 


Please use any of the above methods to contact the Patient and Family Experience Office.
If you would prefer an in-person meeting, we would be happy to schedule an appointment.

 

Frequently Asked Questions

Related

  • Information for Patients

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  • Information for Families

    Read More

  • Bill of Patient Rights

    Read More

  • Your Rights

    Read More

When should you contact the Patient and Family Experience Office?

If you are unable to resolve your concerns with your health care team directly, please contact the Patient and Family Experience Office for support. We will work with you and your health care team to come to a resolution. 

How long does this process typically take?

It may take up to 10 business days to receive a response to your questions and concerns. We thank you for your patience.

What happens if I am not satisfied with the proposed resolution offered by the Patient and Family Experience Office?

If you are unsatisfied with the proposed resolution from the Patient and Family Experience Office, please consider contacting the Ontario Patient Ombudsman at www.patientombudsman.ca/contact . 

What are my rights as a patient? 

The Bill of Patients Rights has been developed to assert and promote the dignity and worth of all people who use CAMH services. 

How to contact the Patient and Family Experience Office

By telephone: 416 535-8501 ext. 32028 

By email: pfe@camh.ca 

Mailing Address: CAMH Patient and Family Experience Office, Bell Gateway Building, 100 Stokes Street, Toronto, Ontario M6J 1H4 

Location: CAMH Queen Street site - Bell Gateway Building, 100 Stokes Street 

Hearing your feedback is important to us as it provides a greater understanding of how patients and their loved ones experience our care, enabling us to make improvements where needed.  

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