Feedback about your or your loved one’s care and safety at our hospital is important to us.
At CAMH, a client’s right to share their feedback is protected under the CAMH Bill of Patient Rights.
We are committed to fostering an environment that promotes open and honest communication as a critical component of building trusting relationships between patients and health care providers.
Addressing Your Questions or Concerns
We suggest bringing any questions or concerns you may have to the attention of your care team first. If you’ve raised your questions or concerns to your health care team and they are unable to help directly, our Patient and Family Experience Office can help.
The Patient and Family Experience Office can assist when you or your family member:
- Needs further information or did not feel satisfied after initially expressing concerns to your health care team
- Has a compliment for staff or would like to thank someone who helped you
- Has a concern or feedback about any aspect of your experience at CAMH
- Has a suggestion regarding how we may improve upon the services provided at CAMH
- Would like to share ideas or suggestions
How to share your feedback
Please share your feedback with the Patient and Family Experience Office via:
Telephone: (416) 535-8501 ext. 32028
Email: pfe@camh.ca
Mailing Address: CAMH Patient and Family Experience Office, Bell Gateway Building, 100 Stokes Street, Toronto, Ontario M6J 1H4
Location: CAMH Queen Street site - Bell Gateway Building, 100 Stokes Street
Please use any of the above methods to contact the Patient and Family Experience Office.
If you would prefer an in-person meeting, we would be happy to schedule an appointment.