Terms of Use

CAMH.ca Website

The CAMH.ca website (the “Site") is provided by the Centre for Addiction and Mental Health and the CAMH Foundation (together "we", "us" or "CAMH"). General viewing of the Site is subject to acceptance of the following terms of use ("Terms of Use"). Please read these Terms of Use carefully. By continuing to use the Site and related microsites, and the continued use of CAMH’s and CAMH Foundation’s social media channels (including but not limited to Facebook, Twitter, Instagram, LinkedIn and YouTube) you ("you", with references to "your" as applicable) agree that you have accepted these Terms of Use. For clarity, any of our related microsites will be accessible from the Site by a hyperlink, and the microsites will also contain a link to this Policy. Users who access the Site are referred to as “users” throughout these Terms of Use.

We provide this Site to support our mission of providing leadership in creating better understanding, prevention and care in addictions and mental illness. To that end, we provide information to the public and professionals that is accessible, current at the time of posting and reliable; however, CAMH makes no representations or warranties regarding the accuracy, quality, completeness, timeliness, appropriateness or sustainability of the Content (as defined below). CAMH assumes no obligation to update the Content or advise on further developments concerning the topics mentioned in the Content. You acknowledge that the Site, the Content, and each website service are provided on an "AS IS" basis; and that any use of or reliance on this Site or any Content shall be at your sole risk.

CAMH reserves the right in its sole discretion to add, remove, modify or otherwise change the Terms of Use at any time. Your continued use of the Site following the posting of any such changes will mean you accept the changes. If any change to the Terms is unacceptable to you, you should cease using the Site. In addition, CAMH reserves the right, in its sole discretion, to add, remove or modify any Content on this Site. We also reserve the right, in our sole discretion, to correct any errors or omissions to any part of the Site but have no duty to do so, and the Terms shall apply to any such changed version of the Site.

Ownership and Permitted Use

CAMH owns all of the copyright in all of the content provided on this Site, including its postings, messages, text, graphics, images, and other material contained on the Site (the "Content") unless otherwise specifically noted. Your use of the Site does not transfer to you any ownership or other rights in the Site or its Content. Users of the Site are granted a limited non-exclusive, non-transferable licence to use (display or print) the Content for lawful, personal non-commercial use only, provided the Content is not modified, and all copyright and other proprietary notices are retained. You may not otherwise copy, publish, reproduce, modify, upload, post, transmit or distribute any of the Content in any manner or form without the prior consent of an authorized representative of CAMH. Certain words, phrases, names, designs or logos used on the Site may constitute trademarks, service marks or trade names of CAMH or other entities. No rights are granted to Users of this Site in or to such trademarks, service marks or trade names.

“Use” of the Site collectively includes:

• visiting or using the Site including without limitation to use, access, or download, text, data, images, PDFs, videos, learning modules, newsletters, articles, illustrations, animations, games, views, opinions or other materials, including materials submitted by you or other users; and/or
• visiting or using the Site including without limitation to submit, post or upload your images, text, data, illustrations, animations or other Submitted Content to the Site.

User Conduct

You acknowledge that all information, text, images, audio, video, designs, names, logos, trademarks, data, code or other information, material or content submitted by any user including yourself, whether publicly or privately posted, emailed, transmitted, uploaded or otherwise submitted to us via this Site or one of our social media channels (collectively “Submitted Content”) is the sole responsibility of the person from which such content originated. You acknowledge and agree that you are entirely responsible for all of your Submitted Content that you post, email, transmit, upload or otherwise submit via this Site and/or pursuant to the services we make available via this site (the “Services”), including without limitation the accuracy of the Submitted Content. We do not control the Submitted Content posted via the Site and, as such, do not guarantee the accuracy, integrity or quality of such Submitted Content. Under no circumstances will we be liable in any way for any loss, damage or injury related to, or arising as a result of, any use of any Submitted Content, including but not limited to, any errors or omissions in any Submitted Content, or any loss or damage of any kind incurred as a result of the use of any Submitted Content posted, e-mailed, transmitted, uploaded or otherwise submitted via a Service.

Please be aware that what is posted online can remain online for many years to come. CAMH may use public comments posted on the Site or otherwise posted on CAMH public social media pages. We encourage you to exercise caution when speaking about your medical condition. Please do not disclose personal information such as medical records, your location, financial information, etc.

The views and opinions expressed on CAMH’s social media pages reflect the thoughts of the online users and not necessarily those of CAMH.

You agree not to post, email, transmit, upload or otherwise submit any Submitted Content that:

• is offensive as determined by CAMH, in our sole discretion, including, without limitation, content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
• harasses or advocates harassment of or harm to another person;
• involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";     
• promotes information that is false, misleading, illegal or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
• infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party including, without limitation, promoting an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
• contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
• displays pornographic or sexually explicit material of any kind;
• provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18;
• provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
• solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
• you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information);
• engages in commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, and pyramid schemes, without our prior written consent; and
• contains or will contain any disabling mechanism or protection feature designed to prevent its use, including any clock, timer, counter, computer virus, worm, software lock, drop dead device, Trojan horse routine, trap door, time bomb or any other codes, designs, routines or instructions that may be used to access, modify, replicate, distort, delete, damage or disable the Content, any Services or this Site and any world wide web pages or any operating system software or hardware on which such Content, Service or Site is operated or displayed except as specifically designed into the Content.

CAMH shall have the right to remove any Submitted Content that violates the above terms and conditions or is otherwise objectionable, in CAMH’s sole and unfettered discretion. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You acknowledge and agree that we may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal process, enforce these Terms, respond to claims that any Content violates the rights of third-parties, or protect our rights, property, or personal safety and those of our users and/or the public.

Not Medical Advice

The Contents of the Site are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis or treatment. You should always seek the immediate or timely advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. You should never disregard professional medical advice or delay in seeking it because of something you have read or seen on the Website, including the Content as described above.

Not Emergency or Crisis Care

The Website is not for emergency or crisis help.

If you require emergency help, contact your local emergency services: in Ontario, you can call 911 or go to your local hospital emergency room.

Privacy Policy

The following information addresses privacy as it relates to users of the Site. Learn about our commitment to protecting the personal information of our patients and clients and our privacy practices here.

To learn more about commitments to donors by the CAMH Foundation you can read our donor bill of rights and the CAMH Foundation privacy policy. 

We are committed to maintaining the privacy of all individuals who use the “Site." We value your trust and understand that this requires that we be transparent and accountable about how we handle the information you choose to share with us. We do not trade, rent or sell the information of our Site users or of those who donate to CAMH Foundation.

Personal Information we collect and how we use it

No personal information (which means personally-identifiable information including, without limitation, name, street address, telephone number, screen name and email address) about you is collected from use of this Site unless specifically and clearly requested, and only when you provide it voluntarily. It is CAMH policy that personal information of the users of our site is private and confidential. In order to prevent unauthorized access and ensure proper use of your personal information, we have developed electronic and managerial procedures to secure information provided online (see below for more details on how we protect your information). Any personal information you provide is stored in a secure location accessible only by designated staff.

CAMH.ca provides you with the opportunity to receive communications from us in the form of newsletters or event information. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time. Personal information that has been provided by users is only used for the express purpose for which it was collected unless the user specifically agrees to the use of the personal information for additional purposes. For example, if you choose to sign up for newsletters or an event, you are voluntarily providing us with personal information and will be agreeing to our use of that information for those purposes at the time of registering.

Email communications that you send to us via the email links on our Site may be shared with the appropriate CAMH staff to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another internet user while in transit to us. If you wish to keep your communication private, do not use the email function on the site.

Other than is set out in these Terms of Use (see event registration section below) personal information will not be shared with any third party unless permitted or required by law.

IP Addresses

The web servers we use automatically collect information including but not limited to the internet protocol (IP) address of the computers that access our site, browser type and the pages viewed on the Site. An IP address is a number that is assigned to your computer when you access the internet. It is not truly personally identifiable information because many different individuals can access the internet via the same computer. We use this information in aggregate form to understand how our site is used and how we can better serve visitors.

Cookies, Google Analytics and reCAPTCHA v3

Similar to many websites, the Site uses digital cookies (small pieces of information that are stored on hard drives of your computer, which allow us to “remember” information about your preferences and allow you to move within areas of our site quickly and easily) to gather trend data concerning traffic on the Site for statistical analysis. We also anonymously capture information about how users interact with our site and what pages they visit. This information is used for auditing, tracking and targeted marketing purposes and to improve the Content of the Site. The data we collect is used both collectively and individually for website research to create a better experience for the users of this site. This information may be linked to you or your internet provider address. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.

This Site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to assist CAMH to analyze how visitors use the Site and to analyze the information generated by the cookies (which includes your IP address). This information is transmitted to and stored by Google. Google uses the information for the purposes of compiling reports on Site activity for CAMH, evaluating your use of the Site and providing other services to CAMH related to internet usage and website activity. By using this Site you agree to the use of Google Analytics.

This Site uses Google reCAPTCHA v3, a service provided by Google Inc. (“Google”). reCAPTCHA v3 protects this website from malicious attacks, ensuring the safety and security of our website and preventing fraudulent activities. By using reCAPTCHA v3, we are able to authenticate the legitimacy of human users without the need for them to complete any challenging tasks or puzzles, which ultimately enhances their user experience on our website.  reCAPTCHA v3 processes the following personal data of site visitors:

• Cookies
• IP address
• User agent of the browser
• Browser language
• Time and date
• Screen resolution
• Mouse movements and clicks
• Form interactions

For more information on Google’s privacy policy and terms of use, please visit their website: 
https://policies.google.com/privacy?hl=en
https://policies.google.com/terms?hl=en 

Event Registration/Donation

Our Site includes online forms that allow users to make a donation to the CAMH Foundation and/or register for CAMH or CAMH Foundation events. By voluntarily providing us with personal information in connection with donations or event registration, you are deemed to have consented to our collection, use and disclosure of such information for processing your donation or for registering you. You are also deemed to consent to being added to our contact database to receive news of our activities and to solicit further donations and participation in events. You are given an opportunity to request that we no longer send you information or further requests for donations. If you do not wish to receive any email communications from CAMH regarding our activities, you may unsubscribe at any point or contact Public.affairs@camh.ca. If you do not wish to receive any communications from CAMH Foundation regarding our activities and to solicit further donations, you may let us know at any point by contacting us at foundation@camh.ca or 1 800 414-0471.

Online donations to the CAMH Foundation and some event registrations held by CAMH or the CAMH Foundation are processed through a third party. When you register for a fundraiser in support of CAMH Foundation or a CAMH event that is processed through a third party, we provide your personal information to the third party that is organizing this event to facilitate your registration. The third party will use your personal information only as required for event purposes. When making a donation, we will also add your name to our public list of donors unless you opt to be anonymous.

Protecting Your Information

All information provided to CAMH over the Site is transmitted using SSL (Secure Socket Layer) encryption. SSL is a coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We use password protocols and secure websites to protect personal information transmitted or stored electronically. Unfortunately, however, no data transmission over the internet is 100 per cent secure. While we strive to protect your information, we cannot ensure or warrant the security of such information during transmission.

As a user of this Site who has provided personal information to CAMH, you can have access to your personal information for the purposes of correcting or updating any of your personal information or to delete the personal information you provided on this Site from our records. To do so, please contact the CAMH Information and Privacy Office (details below).

CAMH may update the privacy provisions from time to time, but the most current version will always be posted to this Site as part of these Terms of Use. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

Questions or concerns regarding the handling of personal information may be directed to our

Information and Privacy Office
100 Stokes Street
Bell Gateway Building,
Toronto, Ontario M6J 1H4
Phone: 416 535-8501 ext. 33314
Email: privacy@camh.ca

Links

This Site may contain links to other websites that are not under the ownership or operation of CAMH. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. If you use these sites, you do so at your own risk. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your computer system. You should take notice when you leave this Site and read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

Agreement

By accepting these Terms of Use, You agree to assume liability for Your actions on the Website; You will indemnify CAMH, CAMH Foundation (and their officers, directors, employees, physicians, agents and all third parties mentioned on the Site) for any and all claims, demands or actions and losses or damages relating to and/or arising from the operation of the Site or your use of the Site.

You will abide by all policies for the Site, as well as all applicable laws (including provincial and federal laws of Canada); You will limit CAMH's liability by agreeing that CAMH will not be responsible for any specific level of service, but, rather will provide service on an "as is, where is" basis; and You acknowledge that CAMH may suspend provision of the Website without prior notice.

This is a Canadian website and its content is intended for Canadian residents only. The laws of the Province of Ontario shall govern this agreement and any dispute or claim based on your use of the Site or the Information and Content. You agree that any action or proceeding related to this agreement or your use of the Site shall only be brought by you in the courts of the Province of Ontario.

If you choose not to accept these Terms of Use, you may close this window now and leave the CAMH.ca website.