The information in this section is for anyone who is planning on visiting CAMH. Please scroll down for contact and accessibility information, and directions for each of our three main sites.
CAMH operates central clinical and research facilities in Toronto. Our 24/7 Psychiatric Emergency Department is located at 1051 Queen Street West. We also have 10 locations throughout the province that provide communities with education and support for program development, health promotion and prevention.
Visitors are welcome at CAMH.
To keep you, our patients, and our staff safe, and to minimize the spread of infectious diseases, all visitors must:
- Enter through a public entrance.
- Review the infection control self-screening questions posted at building entrances.
- Clean your hands with hand sanitizer and put on a CAMH provided mask when you enter buildings.
- Keep your mask on at all times when you are inside a CAMH building.
If you are planning to visit CAMH and you feel unwell, please delay visiting until you have recovered.
Visitors and families do not need to provide proof of being vaccinated against COVID-19.
Visiting patients at CAMH
We welcome and encourage families and friends to visit patients at CAMH to support their loved ones’ care and recovery. Visitors under 12 years old must be accompanied by an adult visitor.
Please contact your loved one’s care team if you would like to arrange a visit.
Patients can have visitors after they are admitted, with their care team’s approval. If a patient is potentially infected with COVID-19 or another highly transmissible disease, the patient’s care team will help facilitate virtual visits until the patient is no longer contagious.
Visiting Information and Hours
Visiting hours are 8 a.m. to 8 p.m. daily. Care teams will work collaboratively with patients and their families and loved ones to support individual circumstances that require visits outside of these hours.
All visits are facilitated in collaboration with the treatment team, patients and their families. Depending on the patient's needs and limitations on the number of Visitors a unit can accommodate, it may not be possible for each patient to have visits at a particular time.
Lawyers, the psychiatric patient advocate and clergy are encouraged to notify the inpatient unit in advance of an anticipated visit so that appropriate arrangements can be made for the visit.
For information about how to contact specific CAMH units or care teams, please call the CAMH switchboard:
- 416-535-8501 (calling from the GTA)
- 1-800-463-2338 (Toll-free)
- All visits may be restricted in response to increase in general risk of infectious disease transmission.
If you have questions about our visitor or other policies, you can call the Family Information and Support Centre telephone line. The telephone line is an information and support resource for CAMH families. It includes a recorded message on CAMH policies and where to find more information on a variety of topics. You can also leave a voicemail message with inquiries about services and supports. Please dial 416-535-8501 ext. 33472.
Visitors who wish to appeal a decision to deny or restrict visits may do so by contacting CAMH’s Client Relations Office at 416 535-8501 ext. 32028 or at client.relations@camh.ca.
Accessibility
We are committed to eliminating differences in health status between groups and creating a diverse and inclusive environment. Our policies are intended to ensure that all members of the CAMH community understand the benefits of achieving accessibility for people with disabilities, and know the rights and responsibilities of employees, volunteers, physicians, students, clients and visitors with regard to accessibility and client service. Learn more about accessibility at CAMH.
CAMH is in the midst of an exciting redevelopment of our Queen Street site, where most of our services will be consolidated in the future. Once construction is complete, our new buildings will have enhanced accessibility features.
Cultural Interpretation Services (CIS) including American Sign Language (ASL/FSL) interpretation
CAMH clients have access to trained professional interpreters in a range of situations, including assessments, consultations, intake and meetings. The interpreters facilitate communication between service providers and clients whose preferred language is not English and clients who are deaf. Usually your service provider will arrange for interpretation services; please let them know what you need.
Tobacco-Free
CAMH is committed to promoting safety and wellness through reducing the incidents of smoking triggers, reducing exposure to second-hand smoke, and increasing awareness of the impact tobacco use has on others. All individuals are asked to not have any tobacco or smoking products visible when on our campus and exit the property to participate in any smoking activities. Please refer to our campus maps that outline our tobacco-free areas (Queen Street map | College/Ursula Franklin Street map).
Scent-Free
Scented products can affect our staff, patients and visitors who are sensitive or have allergies. All individuals are asked to refrain from wearing or using scented personal products while in any CAMH buildings. Scented personal products may include fragrances, shampoos and conditioners, hairsprays, deodorants, colognes and aftershaves.
