TIDES prioritizes safety and well-being. It provides opportunities for people to learn through:
- case studies
- conversation
- didactic teaching
- physical intervention skills
- simulation.
TIDES strengthens the relationships underlying crisis prevention, de-escalation and physical intervention. To be flexible and responsive, the program follows a process of needs assessment and customization, which considers the diverse needs of an organization across an array of interventions.
TIDES builds on a foundation of trauma-informed and person-centred approaches to care. The program is adaptable for any health care or community support service, such as:
- acute care
- aftercare
- community support
- inpatient care
- long-term care
- mental health care/services
- outpatient care
- residential and rehabilitation services
- transitional care.
A comprehensive training and education strategy
(Click image for larger view.)
Methodology
A key component of TIDES involves customization to meet the needs of teams and individuals with similar scopes of practice or who serve people (e.g., clients or patients) with similar needs and risks. Before partnering with us, an organization might already know these groups of similar needs and risks. We can also help to identify or confirm these groups through our extensive needs-assessment process, which we integrate into training development.
Evidence suggests people must build skills over time so they can put their learning into practice, especially when it comes to safety interventions (i.e., ways of taking action to prevent or de-escalate challenging situations). Therefore, TIDES creates a strategic training schedule to cover a learner’s career. This includes training at onboarding (i.e., when someone starts a new job) and then at set intervals afterwards, including opportunities to build broader and more advanced skills (Ahmed et al., 2014; Härkänen et al., 2016; Salas et al., 2008).
TIDES also helps organizations build capacity independently by certifying in-house educators and champions to ensure the longevity of training programs.
TIDES establishes foundational knowledge and skills through teaching, information sharing and collaborative group activities, such as reflective discussions. We bring together various groups for the design, development and implementation processes. These groups can include:
- clinicians and support staff
- facilitators (including with people with lived/living experience)
- teams that often work together.
Participants then practice applying their knowledge and skills in simulation scenarios that represent situations they encounter at work.
