Provincial System Support Program (PSSP)

Northwest Region

1. Kenora: 807 468-1429
2. Thunder Bay: 807 626-9145

Northeast Region

3. Sudbury: Toll-free 1 888 880-7063 or 705 675-1195
4. Barrie: Toll-free 1 888 880-7063 or 705 675-1195

West Region

5. London: Toll-free 888 495-2261 or 519 858-5110
6. Hamilton: Toll-free 888 857-2876 or 905 525-1250

East Region

7. Ottawa: Toll-free 888 441-2892 or 613 569-6024
8. Kingston: Toll-free 888 287-4439 or 613 546-4266

GTA Region

9. Toronto: 416 535-8501 ext. 30335

PSSP Provincial Office

10. Toronto: 416 535-8501

Clinical services are not available from CAMH Regional Offices. Please contact ConnexOntario for information about alcohol and other drugs, gambling and mental health services in your area.

Our Knowledge Exchange team helps to share and promote the use of evidence to build a better mental health and addictions system in Ontario. We connect people with people, and people with relevant, actionable evidence that they can use to inform decisions at policy, program, and practice levels. Our network includes persons with lived experience, family members, service providers, researchers, system planners, and policymakers. 

We respond to provincial priorities such as early psychosis intervention, human trafficking, problem gambling and other behavioural addictions, cannabis, youth wellness, community treatment orders, and other topics related to mental health and addictions. 

Through this work, we build system capacity, facilitate networks and partnerships across stakeholders and sectors, and respond to evidence needs by developing resources, such as infographics, videos, and evidence briefs.

Read more about our portfolio below.

Evidence Exchange Network (EENet)

EENet is a province-wide knowledge exchange network that is supported by a team of knowledge brokers and communications specialists, located across the province. The team brings people together, responds to evidence requests, supports the implementation of interventions, and builds capacity so that others can use evidence. Our knowledge brokers search for relevant evidence, develop easy to understand knowledge resources and courses, and support communities of interest and practice. Learn more about EENet.

Gambling, Gaming, and Technology Use (GGTU)

GGTU supports addictions and mental health service providers through training and education, developing digital tools and resources, and facilitating knowledge sharing related to problem gambling, video gaming, and Internet addiction. Learn more about GGTU.

Early Psychosis Intervention Ontario (EPION)

We support the work of EPION, which is a network of people who work in early psychosis intervention (EPI) services in Ontario, and includes those who have received EPI services as well as their family members and caregivers. The aim of the network is to support the development and implementation of effective treatment and support systems for people in the early stages of psychosis. Learn more about EPION.

Helping communities put solutions in place

Using best practices in implementation, our teams help communities use evidence and adapt it to improve the system of care for individuals and families with mental illness including addiction needs.

We have learned how to put evidence into practice in a consistent, sustainable and effective way. Through our implementation work, we have helped communities improve areas of the mental health system, including those related to substance use, to better support individuals and families. For example, we’ve helped to improve transitions between youth and adult services, effectively screen for and assess addictions issues, and identify and refer justice-involved youth to appropriate supports. To see more examples of our implementation work, please explore http://www.improvingsystems.ca.

Meaningful engagement leads to meaningful change. We work to access and integrate the expertise of lived experience and the voices, priorities, and perspectives of minority, marginalized, and vulnerable populations. The use of evidence, data and validated tools also ensures health equity is a primary driver of our system change work.

Teams such as Aboriginal Engagement and Outreach (AEO) work on the ground across the province, connecting with First Nations, Inuit and Métis communities and service providers. AEO focuses on:

• building relationships and collaborative partnerships
• providing training to support workforce development
• advancing culturally relevant systems initiatives
• improving practice through research and knowledge exchange.

AEO collaborates with many programs across CAMH to develop and deliver training, coordinate knowledge exchange events and webinars, serve as a resource for research projects, and support Aboriginal engagement for CAMH programs and initiatives.

Measuring impact through evaluation and data

We provide our partners across Ontario with an IT platform, customized analytics and evaluation services to create more evidence-informed systems.

The data, evaluation, leadership and transformational analyses team develops and maintains a provincial data management system. This system supports community addictions and harm reduction partners in collecting, storing, analyzing and reporting on their data. In addition, our live help desk ensures we are engaged and can support our partners across Ontario. Our team focuses on evaluating how system work gets done and its impact at the local, regional and provincial level. Our work informs strategic planning and decision-making. We build capacity among our partners and coach them to use best practice data and evaluation methods. Together we are helping to create stronger and more evidence-informed systems.