In order to ensure the ongoing safety of our patients and staff, please note that CAMH is maintaining the requirement for universal masking of staff, patients, visitors/essential care partners, contractors/vendors at CAMH. A hospital-approved mask will be required to enter into our buildings and in all common areas. Further, current screening stations and protocols are also being maintained and there will be no change in the requirement for anyone with COVID-19 symptoms or exposure risks to not enter the hospital.
Whether it is through a Bill of Rights, responding to feedback productively or protecting your privacy, CAMH is fully committed to treating you with the dignity, respect and legal protections you are entitled to.
Healing and recovery require an environment where people are treated with respect.
Guided by a legal framework set forth by the province, CAMH physicians and staff members make every effort to ensure patients (or their substitute decision makers) have the information needed to participate fully in treatment decisions and protect their own rights and interests. As an organization, we also have many policies and avenues for feedback in place to safeguard your rights, including our comprehensive Bill of Client Rights.
CAMH Bill of Client Rights
Developed to promote the dignity of all people using our services and make clear that clients are first and foremost human beings with the same rights as every Canadian.
Any challenges I have come across since CAMH, I look back at my time there and feel my self-worth and remember how precious life became. I want people to know getting help doesn’t mean fixing the problems, it means helping you to find the best and healthiest way to handle and cope with your problems.
Zohra, a patient in CAMH’s Women’s Inpatient Unit.
Your Legal Rights, Privacy & Access to Records
Protecting and respecting your rights, privacy and the confidentiality of your information is always our goal. You also have the right to access your health information.
The Psychiatric Patient Advocate Office (PPAO) is a program of the Ministry of Health and Long-Term Care that protects and promotes the rights and entitlements of Ontarians with mental illness through advocacy, rights advice and education. The PPAO field office at CAMH can advocate for inpatients' legal rights and entitlements, care, treatment or quality of life at CAMH.
The rights adviser will meet with inpatients whenever their legal status is changed in one of nine mandatory rights advice situations, explaining what the change means and any available legal options. Contact the PPAO office at CAMH by calling 416 535-8501, ext. 33099.