Anyone entering CAMH for inpatient treatment is already struggling with enough challenges. As an important first step toward recovery, we will strive to make your stay as comfortable as possible. Being thoroughly prepared with the right information ahead of time is one way you can ensure a better experience.
What to Bring for Your Stay
If the situation allows, preparing a few personal belongings will make your stay at CAMH more comfortable. Belongings you can bring to CAMH include:
- casual, comfortable clothing for three to four days. CAMH has laundry facilities if needed
- sleepwear, including a robe, pyjamas or gown and slippers
- personal toiletries
- small amount of cash (for outings, vending machines, etc.)
- radio, reading material or small hobby supplies (no scissors or sharp objects)
- all of your medications—prescription and non-prescription drugs, vitamins and supplements—properly labelled in original containers.
When admitted to CAMH, a member of your treatment team will explain the policies regarding safekeeping of your money and belongings. Generally speaking, you should not bring electronics (cameras, cellphones, tablets, computers, etc.), valuables (jewellery, credit cards, etc.) and sharp objects (scissors, nail clippers, etc.).
You should also make sure to bring your OHIP, or other provincial health card, and any private insurance information with you for your stay at CAMH.
Room Options
CAMH has both private and semi-private rooms for patients, assigned according to individual needs and availability. OHIP, and other provincial health plans, cover the cost of these rooms if your treatment requires it.
Anyone who wishes to have a semi-private or private room that is not deemed essential to their treatment plan may still receive one if one is available. Please note, however, the cost for this type of room upgrade is usually not covered by provincial health care plans and must therefore be paid for by you or your private health insurance.
To have your insurance plan pay for any costs when you are admitted, you must provide:
- a valid provincial health card
- insurer's name
- name of guarantor
- guarantor's employer details
- policy number of insurance plan
- insurance policy identification number for the patient, if applicable.
While You’re with Us
Beyond the personal belongings that you bring, there are a number of services, policies and facilities to be aware of as you prepare for your stay at CAMH. Understanding these in advance can make your stay smoother and less stressful.
Visitors
CAMH recognizes that friends and family can play an important role in your recovery. We encourage them to visit as often as you like, even outside traditional visiting hours. Children are also welcome to visit but must be accompanied by an adult if under the age of 12. Under some circumstances, visiting privileges may be restricted.
Safety & Security
We are committed to your safety while at CAMH. Security Services are available for your protection and to help in emergencies. You can also contact Security Services about lost or found personal items. Call 416 535-8501, ext. 34846 (College Street); 416 535-8501, ext. 36360 (Russell Street); or 416 535-8501, ext. 32122 (Queen Street).
In the event of a fire at CAMH, follow these safety procedures:
- remove yourself and anyone else from immediate danger
- tell a staff member
- close doors behind you to contain the fire
- evacuate the area
- do not use the elevators.
Meals and Snacks
All your meals and snacks will be provided by CAMH Food Services in a cafeteria-style dining area or through a special-diet/tray service. Special dietary restrictions—including kosher and halal—can be accommodated. CAMH visitors and patients can also get snacks and meals through the two Out of this World Cafe locations at the Queen Street site and one at College Street. All three cafés are open during daytime hours, Monday to Friday.
Communications
Some inpatient rooms have telephones, and all units have courtesy phones for outgoing local calls. Staff members can show you where the nearest phone is located. They can also tell you how your particular unit handles incoming phone calls and mail. Televisions are found in the common areas and lounges but are not available for inpatient room rentals.
Laundry
Laundry facilities are available so you can wash your own clothes. We take care of sheets and towels.
Smoking
All three main CAMH sites, along with satellite offices and clinics, are 100 per cent tobacco free. Cigarettes, cigars and any tobacco-related products cannot be bought or used on these premises. If you smoke and are concerned about the effect this policy may have on your experience, please speak to a member of your treatment team about options such as nicotine replacement therapy.
Recreation & Leisure Facilities
Some CAMH sites have a gym. You can schedule to use the facilities through a member of your treatment team.
Spiritual & Religious Services
CAMH Spiritual Care Services offers visits, support and worship services in different faith traditions. To speak with a spiritual care provider, call 416 535-8501, ext. 32189, or e-mail spiritualcare@camh.ca.
Dental Care
Patients experiencing dental issues while staying at CAMH may be referred to the CAMH Dental Clinic. Speak to your care team for more information.
High School Credit Courses
If you are an inpatient or outpatient, age 21 or younger, you can take high school courses at CAMH to complete needed credits. Call 416 535-8501, ext. 34082 or ext. 34014, for more information about the classes run by the Toronto District School Board.
Parking
Paid parking, by the hour or day, is available at our College, Russell and Queen Street locations.
Discharge Planning & Follow-up Care
The end of your stay at CAMH does not mean the end of your care. Before you leave, your treatment team will develop a discharge plan that will help ensure your recovery continues even after you've left us. This may include referrals for follow-up treatment or information on how to get housing, work and income support.
