(Please note: this content is currently being reviewed and updated. Most of what appears below is adapted from a handout produced by the Patient and Family Care Centre at CAMH.)
What is client/patient- and family-centred care?
Client/patient- and family-centred care is an approach that fosters respectful, compassionate, culturally appropriate and competent care that is responsive to the needs, values, beliefs and preferences of clients, patients and their family members.
It means partnering with clients, patients and families instead of doing things for clients, patients and families.
| The four concepts of patient- and family-centred care | What can you as a clinician do? |
|---|---|
|
People are treated with dignity and respect. |
- Introduce yourself. |
|
Clinicians communicate and share complete and un-biased information with patients and families in ways that are affirming and useful. |
- Clear information between care transitions. |
|
Patients and families are encouraged and supported to participate in care and decision-making at the level they choose. |
- Ensure no decisions about care and discharge planning are made without involving patients. |
|
Collaboration among patients, families and clinicians occurs in policy and program development, professional education and care delivery. |
- Hold regular community meetings with inpatients. |
Resources for your patients and their families
HeretoHelp is a project of the B.C. Partners for Mental Health and Addictions Information. It provides information for patients and the general public about mental health and addiction.
Health Education Fact Sheet (RNAO): Offers tips for preparing for a visit with a health care provider and what to ask during the visit.