Workplace Education and Consulting

COVID-19 has disrupted our normal way of life, and for many leaders, this led to unprecedented management of remote workers. As the pandemic continues, so too does the strain to our physical and psychological wellbeing. This interactive webinar focuses on the role and responsibility that effective people leadership plays in mitigating the potential impacts of burnout by fostering a culture of psychological health and safety.

Topics include:

• Understanding the spectrum of mental health and how COVID-19 can affect vulnerability
• Defining psychological health and safety
• Using the National Standard for Psychological Health & Safety to help understand how leaders can support employees throughout a pandemic

Supporting employees who are experiencing mental illness or an addiction can be very challenging for leaders; many feel they are not equipped to respond effectively and appropriately. This workshop will help leaders build the knowledge, skills, and confidence to better support employees who are experiencing mental illness and/or addiction. Using experiential learning activities and case studies, learners will have the opportunity to practice how to approach an individual with possible mental health and/or addiction issues, explore how to manage team dynamics while supporting an individual with mental illness or addiction, and discuss how to successfully re-integrate an individual returning to work after a mental health related leave. A prerequisite eLearning is available to all participants.

Topics include:

• Recognizing your own biases and assumptions about mental health and addiction in the workplace
• Applying given framework for approaching an individual who may be suffering from a mental health or addiction issue
• Understanding the role and responsibilities of a team leader when an employee is on leave and how to manage the return-to-work process
• Identifying strategies for creating psychologically healthy and safe teams in the workplace

We spend more time with our colleagues than we do with our families and loved ones, so teammates may very well be the first to recognize signs of psychological distress in employees. This workshop uses experiential learning activities and case studies to raise awareness, reduce stigma, and support colleagues who are returning to work after a mental health-related leave. A prerequisite eLearning is available to all participants.

Topics include:

• Understanding the relationship between mental health and workplace stress and burnout
• Recognizing your own biases and assumptions about mental health and addiction in the workplace
• Applying key steps for reaching out to a colleague who may be suffering from a mental health issue
• Understanding how to best support an individual returning to work after a mental health-related leave

Over this 75-minute webinar, followed by 5 eLearning modules, participants will explore practices to help shift their mindset to one that protects their mental wellbeing while also strengthening their ability to adapt to demands in the workplace. This is not about removing stress, but rather changing how we view and respond to it.

Topics include:

• Understanding the relationship between mental health, workplace stress, and burnout
• Defining the meaning of personal resilience and identifying constructs that positively affect mental wellbeing
• Applying positive psychological practices that foster self-awareness, emotional regulation, social
• connectedness, and purpose
• Creating a personal resilience action plan

This workshop provides participants who work in customer service with the skills and confidence to de-escalate challenging interactions from customers with a trauma-informed approach. The course also emphasizes the importance of self-care in order to help prevent burn out while building resiliency. The workshop combines education and evaluation best practices with customized simulation-based training.

Topics include:

• Applying self-awareness and self-management strategies for responding to challenging situations
• Developing empathic strategies for communicating with customers who display challenging emotions and behaviours
• Using a trauma-informed approach to handling challenging interactions with customers

After a stressful or challenging situation, the IPED program provides a best-practice defusing framework and process to support staff by minimizing impact and building resiliency. It does so by applying a 5-phase approach consistent with an implementation science framework.

Topics Include:

• Describing the key phases of an immediate post-event defusing
• Identifying acceptable and unacceptable variations in the best practices for an immediate post-event defusing
• Clarifying the responsibilities that ensure follow-up on staff support and other resources

If you are interested in a speaking event (i.e., lunch n learn webinar), we also offer various informational sessions on topics of mental health and wellbeing in the workplace. Please contact us to learn more about these options.